Dispute resolution

Structured records, moderated escalation and preserved legal rights

SamePage can help organise communications, evidence, approvals, Scope of Works versions, variation history and booking events when something is disputed. It does not act as the contracting party for the underlying trade work and does not replace independent legal, technical or insurance advice.

Last updated 5 April 2026

Record first

Portal messages, photos, approvals, variation history and booking events help establish what each party said and when.

Moderation role

SamePage may moderate misuse of the platform and may review records, but it is not a court, adjudicator, surveyor or expert certifier.

Commercial disputes

Underlying disputes about workmanship, valuation, delay, certification or negligence remain primarily between the customer and the relevant business or trade.

Urgent safety

If there is an immediate safety issue, contact emergency services or the appropriate regulator first. Do not rely on platform messaging alone.

How a SamePage dispute should usually be raised

  • Raise the issue in the portal or relevant business workflow as soon as it becomes clear there is a problem.
  • Attach photos, messages, documents, appointment context and the relevant Scope of Works or variation item if available.
  • State the outcome you are seeking, such as revisit, clarification, revised timing, revised amount or refund.

What SamePage may do

SamePage may preserve records, restrict deletion, review the chronology, request more information, flag account misuse, pause certain platform features or take account-level action where the issue involves breach of platform rules.

SamePage may also distinguish between platform misuse and an ordinary commercial disagreement. A business can fully comply with platform rules and still be in dispute with a customer about workmanship or scope, and vice versa.

What SamePage does not decide for you

  • Final technical design judgments, structural adequacy, statutory compliance or the correct professional method for specialist work.
  • Whether a trade's workmanship is legally negligent in a way requiring expert evidence.
  • Whether a customer or business has broader claims in contract, tort, consumer law or insurance outside the platform record.

Payments, FastTrack and chargeback context

FastTrack fees, deposits, attendance charges and other platform-linked payments are governed by the terms displayed at the relevant booking or payment step, together with these legal pages and any business-specific terms shown to the customer.

Where a payment is disputed, SamePage may provide booking logs, declared conditions, captured policy wording and timestamped records. That record helps evidence the transaction, but it does not guarantee that any bank, payment provider or third-party dispute handler will decide in a particular way.

Independent escalation remains available

Nothing in this process prevents a customer, business, PM, contractor or partner trade from pursuing any remedy that the law allows, including insurer notification, mediation, ADR, expert determination or court proceedings where appropriate.

For unresolved platform-related issues, contact disputes@samepage.build with the job reference, account details and a concise summary. SamePage will aim to acknowledge messages promptly, but acknowledgement is not an admission of liability.

Terms and conditionsPricing and demosLegal contact