1. Who these terms apply to
These terms apply to all users of SamePage, including customers, business owners, PMs, staff users, contractors and partner trades. Some parts apply differently depending on whether you use SamePage as a consumer or in the course of business.
If you access SamePage on behalf of a company, partnership or other organisation, you confirm that you have authority to bind that organisation to these terms.
2. SamePage role and what the platform provides
- Quote-request workflows, guide ranges and structured information capture before a business prices work.
- Scope of Works and variation records designed to clarify what is included, excluded or still provisional.
- FastTrack priority booking flows, including booking fees or attendance terms displayed at checkout.
- Partner-trade coordination, consent-based sharing and timeline or scheduling support across multiple trades.
- Customer portal views, project history, approvals, snag tracking, property history and materials-ledger records.
- Operational messaging, timeline logs, approval history and record retention that support project evidence and dispute handling.
3. Role allocation across the platform
- SamePage is responsible for operating the platform with reasonable care, maintaining account and workflow controls, and presenting records and communications as the product is designed to do.
- Customers are responsible for accurate project details, photos, measurements, access information, property information, authority to instruct works and approvals or sign-off they give.
- Business owners and PMs are responsible for producing or approving the Scope of Works, selecting subcontractors or partner trades, setting visible booking or quotation terms, supervising delivery and managing customer communications on the job.
- Contractors, staff and partner trades are responsible for their labour, workmanship, specialist judgment, design input, equipment, supervision, qualifications, certifications, insurance and legal compliance.
4. Customer and business account responsibilities
- You must keep your account credentials secure, maintain accurate profile details and use SamePage lawfully and in good faith.
- Business users must ensure staff, PMs, contractors and partner users invited under their account follow these terms and the platform use rules.
- If credentials are shared carelessly or account actions are not properly controlled, SamePage may treat resulting instructions and approvals as authorised unless clear evidence shows compromise.
5. Pricing, guide ranges and when a quote becomes binding
Unless SamePage clearly states otherwise at the relevant step, guide prices, quote ranges, rough estimates, example figures, partner guide prices and customer-facing demos are indicative only. They help frame likely cost and scope but are not, by themselves, a final offer capable of acceptance.
A price becomes binding only when the relevant business or authorised project lead clearly confirms the quote or booking on stated terms, subject to any declared conditions, exclusions, assumptions, survey findings, access limitations, materials choices or change-control steps shown to the customer.
If hidden condition, access, parking, structure, material specification or customer instruction changes the basis of pricing, the business may issue a revised quote, variation or updated booking term in accordance with the workflow used.
6. Scope of Works, variations and approvals
The Scope of Works is intended to record what the business proposes to do, what is excluded, and what assumptions the price depends on. Customers must review and approve carefully before relying on it.
Changes requested by the customer, changes caused by hidden condition, and changes driven by compliance or technical necessity may require a variation. A variation may affect price, time, sequence, materials, access needs or partner-trade involvement.
SamePage stores versions, approvals and communications, but the underlying commercial and legal effect of a variation remains a matter between the customer and the relevant business or trade carrying out the works.
7. Scope of Works as project agreement record
Where a Scope of Works revision is marked as issued or signed, it is intended to operate as a structured project agreement record for that revision, including project reference, revision number, issue date, site details, trade split, agreed scope, exclusions, restrictions, assumptions and linked terms reference.
When both customer and contractor sign-off are recorded, that revision is treated as the active scope baseline for delivery and change-control. Earlier versions remain in history for evidential traceability but are superseded for live delivery unless expressly re-adopted.
Sign-off confirms agreement to the recorded scope baseline at that revision date; it does not prevent lawful claims for defective work, statutory rights, or mandatory consumer protections.
8. Evidence, information quality and deviation control
- Customers and businesses should provide photos, plans, dimensions and supporting records where reasonably possible to improve estimate and programme confidence.
- Guide prices and provisional scope confidence depend on the quality and completeness of customer-provided and site-observed information available at issue date.
- If hidden conditions, access limitations, substrate defects, service-route conflicts or compliance findings materially change assumptions, the affected work should move through documented variation review.
- Out-of-scope requests and deviations must be recorded and approved in writing; they are not assumed by informal discussion or site conduct alone.
9. FastTrack and rapid booking terms
FastTrack is a priority attendance or rapid-booking feature. It is designed to protect diary time while giving the customer faster response. The fee treatment shown at the booking step, including cancellation or no-show rules, forms part of the booking terms for that transaction.
A FastTrack fee or attendance payment does not automatically mean the underlying repair or project price is fixed. Unless the booking screen expressly says the slot includes a fixed-scope fixed-price job, the attendance fee and the final works price are separate.
10. Customer and contractor responsibilities
- Customers are responsible for providing accurate known property information, lawful authority to instruct works and timely access/decision support.
- Businesses and contractors are responsible for workmanship quality, technical judgment, supervision, compliance, insurance and safe delivery of the works they undertake.
- Both sides are responsible for prompt disclosure of information that materially affects scope, price, programme or site safety.
- Both sides are responsible for timely notifications where assumptions change, and for using documented variation/change-control steps rather than informal scope drift.
11. Trade standards, compliance and site safety
SamePage may check badges or credentials before displaying them, but businesses and trades remain solely responsible for holding and maintaining all licences, registrations, qualifications, insurance and approvals required for their work.
Site safety, supervision, RAMS, method statements, safe systems of work, compliance with building regulations, gas or electrical rules, waste handling and any other legal or technical duty remain with the relevant business, PM, contractor or partner trade, not SamePage.
12. Customer information and approvals
- Customers must provide information honestly and with reasonable care.
- Customers must not upload photos, plans or documents they are not entitled to share.
- Customers remain responsible for access permissions, landlord or freeholder approvals, neighbour permissions, planning or listed-building matters and other third-party consents unless the business has expressly agreed in writing to handle them.
- If the customer approves work, confirms a variation or books a service through the platform, SamePage may rely on that confirmation as an instruction made by the account holder or authorised user.
13. Invoices, payment records and platform evidence
Invoices are issued by the relevant business or trade unless a checkout flow expressly states SamePage is merchant of record for that payment step.
Invoice amount, due date, stage triggers, retention and variation adjustments are governed by the accepted quote/scope/variation records and any additional agreed commercial terms.
SamePage record history (including approvals, sign-offs, uploads and timeline logs) supports evidential clarity, but does not replace independent legal, tax or accounting advice.
14. Property history, materials ledger and platform records
SamePage may maintain property history and materials-ledger records to support continuity, future works and operational visibility. Those records are informational and operational. They are not a substitute for independent surveys, statutory records, title information, certification packs or accounting advice.
A materials-ledger entry does not, by itself, prove customer approval, prove that goods were correctly installed, or create a debt unless it is incorporated into the relevant quotation, variation, invoice or contract workflow.
15. Trusted network support and partner trades
SamePage may help users discover or coordinate trusted network and partner-trade support, but appointment, contract formation and delivery responsibility for trade work remain with the selected business/trade and customer.
Partner guide prices are indicative unless expressly confirmed as binding by the relevant business/trade on stated terms.
Where multiple trades are involved, each trade remains responsible for its own workmanship, compliance and specialist advice unless a separate written agreement allocates integrated design/build responsibility differently.
16. Availability, third-party services and support limits
SamePage aims to keep the platform available and secure, but uninterrupted availability cannot be guaranteed. Planned maintenance, security interventions, supplier outages, force majeure events and internet faults may affect access.
Where payment, mapping, messaging, identity or other third-party services are used, their availability and performance may affect features. SamePage is not responsible for losses solely caused by those third-party services outside SamePage's reasonable control.
Support and moderation are provided on a reasonable-care basis. SamePage does not warrant that every issue will be resolved within a specific timeframe unless separately agreed in writing.
17. Acceptable use and account security
You must keep login credentials secure, use SamePage lawfully, and comply with the platform use rules. SamePage may suspend, restrict or terminate access where it reasonably believes an account is being misused, used unlawfully, or used in a way that creates platform, legal or safety risk.
You must not use SamePage to misrepresent credentials, scrape data, harass users, route business around agreed workflow dishonestly, or upload unlawful, infringing or malicious material.
18. Liability limits
Nothing in these terms limits or excludes liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot lawfully be limited or excluded under applicable law.
Subject to that, SamePage is not responsible for losses arising from the underlying workmanship, technical judgment, legal compliance, certification, health and safety performance, insolvency or conduct of any business, PM, contractor, staff member or partner trade using the platform.
Subject to the same carve-outs, SamePage is not liable for indirect or consequential loss, loss of profit, loss of revenue, loss of goodwill, loss of business opportunity or business interruption suffered by a business user.
Subject to the same carve-outs, SamePage's total liability to a consumer user in connection with the platform is limited to the greater of GBP 500 and the total SamePage platform fees paid by that user to SamePage in the 12 months before the event giving rise to the claim. SamePage's total liability to a business user is limited to the greater of GBP 5,000 and the total SamePage platform fees paid by that business to SamePage in the same period.
These limits apply to the fullest extent permitted by law, but do not affect any consumer rights that cannot lawfully be excluded or restricted.
19. Business-user indemnity and recovery
Business users agree to indemnify SamePage for reasonably foreseeable losses, costs and liabilities arising from that business user's unlawful conduct, rights infringement, misrepresentation of credentials, unsafe instructions, or breach of these terms, except to the extent caused by SamePage's own breach.
This indemnity does not apply to consumer users acting outside business activity.
20. Governing law and contact
These terms are governed by the laws of England and Wales, unless mandatory local consumer law requires otherwise. Courts of England and Wales will have jurisdiction, subject to any mandatory consumer rights on forum.
General legal and platform notices can be sent through the SamePage legal contact route. Disputes and standards concerns should use the dedicated routes shown in the legal section.